First Option Software launches park operations system Cmd-Ctr
Following the successful delivery of a bespoke system for command centre and operations teams at Paultons Park in 2020, First Option Software has announced the launch of ‘Cmd-Ctr’ a cloud-based system for visitor attractions.
With most parks still operating on a paper-based system,
Cmd-Ctr brings efficiency and oversight through automation and
workflow management across its suite of apps designed specifically for key members of the operations team.
For management, a web-based portal provides a simple and intuitive interface for senior staff members to configure their workflows, users and training programmes. Live dashboards provide instant oversight of the key metrics captured throughout the day, from queue time and throughput to
closures and spot checks, everything’s captured and stored for live review and historic audit.
For supervisors and team leaders, a dedicated ride monitoring app provides ride and operator
oversight with performance notifications and direct communication with ride operators.
For operators and attendants, an easy-to-use app helps them capture key metrics without distracting them from their responsibilities to visitor safety and experience. From opening checks and logins, to queue times and throughput, the ride app communicates instantly with Cmd-Ctr’s central database to provide live access to essential data and metrics for the teams that need it.
Matt Clarke, Director of First Option Software said: “With our skills in streamlining business processes, we’ve proven at Paultons Park that we can deliver a measurable difference to their daily operations and now we’re excited to see how we can do the same for other parks around the world.00”
Cmd-Ctr is launching into another major theme park in April, with advanced conversations continuing with a number of other parks worldwide.