Embed has provided an integrated cashless business solution for Australian company Ticket Time for its new business and pop-up arcade.
Ticket Time opened in June 2020, just in time for the school holidays in Australia, and immediately encountered the business challenge of Australian inter-state travel restrictions (and border closures), severely impacting tourism revenue. With limited staff, plus the challenge of implementing extensive COVID government-mandated regulations for operation, like capacity management, guest arrival check-in for tracking and tracing purposes, social distancing requirements, etc., Ticket Time owner Luke Phillips knew he needed to implement a system that can act as a “staff member” without compromising the customer experience.
Ticket Time took advantage of Embed’s self-service kiosk, giving customers the quick convenience of reloading their game cards and checking balances without having to wait in line. On top of his physical store, Luke seized the opportunity and worked with a local mall operator to set up a Pop-Up Arcade. The Pop-Up Arcade is unmanned, and anyone with an existing Ticket Time game card can use them at his pop-up arcade.
Luke said: “The biggest improvement that helped our business is installing the Embed Kiosk. With smaller staffing needs during this time, this machine has been so valuable for us because it takes the pressure off our staff in busier times. It’s the best investment machine I have purchased.”
Within six weeks of opening, Ticket Time generated $17K in revenue while saving $7K in extra wages simply by utilising the Embed Kiosk and cashless system.