Embed recently gave Family Entertainment Group (FEG) its Early Adopter Award and celebrated the completion of their 14th project together – Great Wolf Lodge in Colorado Springs.
The award is given to long-time Embed customers in appreciation for their years of cooperation and support, as well as their help in evaluating and developing the features and functions of Embed’s system. FEG selected Embed’s SmartTouch Insert readers for the cashless operation of 93 games and attractions in the newest Great Wolf location. In addition to 12 Great Wolf Lodge properties, Embed and FEG have partnered on two other projects, Bonkers FEC and Key Lime Cove Indoor Water Park Resort.
Family Entertainment Group is a specialist in game-room design, development, consulting, and operations, providing services and solutions for a wide array of industry sectors including amusement parks, bowling centres, casinos, FECs, hotels, movie theaters, restaurants, retail stores, waterparks, and more.
Silvia Lintner, director of Revenue Management Services for Family Entertainment Group said: “Embed’s development team really listens to the operators’ day to day experience with the system and works diligently to make improvements that benefit the employees, enhance the customers’ experience in a game room and ultimately increase revenue. Their unattended kiosk interface is impressive, allowing us to sell not only game credits but attractions and packages as well effectively advertise featured deals.”
She continued, “Their online consolidated reporting offers a significant advantage for an operator with multiple locations as it provides a convenient way to track sales and game performance in one place. Overall I am very happy to be partnered with Embed and look forward to continue helping them with future card system advancements.”
John Keys, strategic account manager for Embed added: “Family Entertainment Group has been instrumental in providing real-world feedback on our latest version of software. The insights they have provided will benefit all Embed users in the future, and we’re lucky to have them as a partner.”